Save up to 30% | Lifetime guarantee | 30 days return policy
To make a piece of jewelry last at least a lifetime, it's not only important to buy a high-quality piece, but also to handle it carefully. To assist you with this, we have tips on jewelry maintenance in our knowledge base. Take your time to read through it and keep your jewelry in top condition!
Keeping your treasures in perfect condition
At DiamondsByMe, we understand that your jewelry is of incalculable value and deserves the utmost care to maintain its beauty and brilliance. Jewelry is meant to be worn and cherished, but over time it can be exposed to wear and tear. Therefore, we offer a specialized jewelry service to help you maintain the splendor of your beloved pieces.
Jewelry, especially pieces set with gemstones, can be susceptible to scratches or other forms of damage through daily use. In addition, dirt can build up in openings in the metal and under the diamonds, causing them to become dull. Think dust, sand and hand cream. To ensure that your DiamondsByMe jewelry remains as dazzling as the day you received it, we recommend using our jewelry service at least once every two years.
What Our Service Includes: When you entrust us with your jewelry for service, our skilled artisans and craftsmen will carefully clean and polish each piece, restoring its shine and sparkle. For jewelry with gemstones, our experienced goldsmiths will perform a thorough inspection of the settings to ensure that all stones are secure and in excellent condition.
Our commitment to our jewelry is substantial, but because our goldsmiths need time to perform a service, we want to inform you that this service is not offered for free. The price structure is as follows:
Platinum, Yellow and Rose Gold Jewelry: €15 plus shipping
White Gold Jewelry: €35 (This also includes rhodium plating of the jewelry as part of the service) plus shipping
If our experienced goldsmiths discover damage or issues that fall outside the scope of our standard service, our dedicated customer service team will contact you immediately. They will discuss with you the options and costs to address and repair specific concerns.
Rest assured, we only perform repair work with your consent.
Your jewelry reflects your unique style and cherished moments. By choosing our jewelry service, you take a proactive step to ensure that your treasured pieces remain beautiful for years.
Please note: we only perform the maintenance service on jewelry manufactured by DiamondsByMe. The reason is that we cannot guarantee jewelry made by other parties.
Have you had your DiamondsByMe jewelry adjusted by another goldsmith, or have they performed a repair that did not go as desired? Unfortunately, you then no longer have the right to our lifetime guarantee. Of course, we are happy to see if we can repair the jewelry, but this will not fall under our guarantee.
We are glad you are taking the step to ensure that your DiamondsByMe jewelry continues to shine for as long as possible. Through the link below, you can register your jewelry for a service. Our customer care team will ensure that you receive the necessary information to send your jewelry to us, or if you prefer, to schedule an appointment to deliver the jewelry in person at our showroom in Rhoon, the Netherlands.
Register Jewelry for Maintenance