Return and Exchange

Frequently asked questions about returning your jewelry

What is the status of my ring that needs to be customized?

If your ring is with us for customization, it usually takes 8 to 14 working days after payment has been received. Of course, we are happy to check the status for you, so if you have any questions about it, please call +31 10-7470000 or email [email protected]

How long will it take for my returned jewelry to be processed?

Our customer service has 14 days from receipt of the jewelry to process the return. Within this time frame, one of our consultants will contact you to discuss the next steps. Once your returned jewelry has been received by us, you will receive a confirmation by email. If you have not received this, you can assume that we have not (yet) received the return shipment, or the confirmation is in your spam box.

What do I need to know if I wish to return my order?

For orders placed through our website, we offer a 30 days trial period after the jewelry is delivered. Within this timeframe, you can check and fit the jewelry, unless stated otherwise. Custom designs and jewelry ordered with a daily price are not eligible for return. Neither is jewelry where the customer chose a laser engraving. Read more about our terms by scrolling down.

Can I also order a loose Lab grown diamond or natural diamond?

Yes, through our diamond page it is possible to order a loose natural or lab-grown diamond. However, there are conditions attached to this.

Which ones you can read further down on this page.

Extended Reflection Time for Early Christmas Shoppers.

We understand that sometimes a gift doesn't turn out quite right. That's why we've extended our 30-day reflection period from Oct. 4 to the 1st week of January, so you can store with peace of mind.

Receiving and returning at DiamondsByMe

You have received your jewelry package from DiamondsByMe! Sometimes a piece of jewelry doesn't fit properly or doesn't meet your expectations. On this page, you'll find information about your options during the 30-day trial period.

30 Days reflection period

At DiamondsByMe, every piece of jewelry is handmade especially for you. When you place an order, our craftsmen carefully choose the materials and work meticulously to create your unique piece of jewelry, tailored to your specific requirements in terms of size, choice of metal and gemstones. As a result, your custom-made jewelry does not fall under the standard distance selling legislation, which usually offers a 14-day return period.

However, we understand that sometimes a purchase is not entirely to your liking. Therefore, against the norm, we offer a 30-day cooling-off period, subject to our return policy. We do ask you to carefully consider whether a return is really necessary, as every piece of jewelry returned is not only a big expense for us, but also has an impact on the environment. By working together, we can reduce waste and promote sustainability.

Check on Receipt

Check the jewelry immediately upon receipt. If it is damaged or incomplete, contact us within 48 hours. If the package is damaged on arrival, do not accept it and call us immediately: +31 10 747 0000.

During the reflection period

You may judge and try on the jewelry during this period as you would in a shop. Be careful: our handmade jewelry is made of precious metals that can scratch. We do not accept damaged or scratched jewelry back.

Exceptions to Returns and Exchanges

Not all items can be returned or exchanged. Please note the following exceptions:

Items excluded from return

Returns after 30 days: These will not be accepted.
Engraved jewelry: Only jewelry with an engraving on the inside of the ring is returnable, with a €30 depreciation to remove the engraving.
Engraved jewelry with an engraving on the outside of the jewelry, such as a signet ring engraving or fingerprint engraving cannot be returned.
Special jewelry that cannot be ordered through the site and rush orders: These are final sales and non-returnable.
Customized jewelry by third parties: Not returnable.
Damaged jewelry: Jewelry with signs of use, scratches, or other damage is not returnable.
Incomplete shipments: Without all parts or documentation, these can be put on hold until everything is complete.
Use of credit: Return in credit form, no cash refund.
Each customer may return one item according to our terms and conditions. The following orders are final sales and therefore cannot be returned

Returnable items with reduced value

For items above €10,000, we apply a 10-15% depreciation on return. This depreciation is necessary to cover the high cost of the specific gemstones and labor we have invested in your jewelry. The exact depreciation depends on the complexity of the design and the materials chosen. For more information on how this cost is calculated, please contact our customer service team.
Non-adjustable ring sizes: Some models cannot be adjusted and have specific conditions for returns. (See : Ring size adjustment).
Special product compositions where the jewelry does not have colorless gemstones as side stones will be returned for the purchase amount where depreciation may apply between 10% and 15% with a minimum amount of 50 euros.
Jewelry with Diamonds from Diamond page
When you select a (lab-grown) diamond through our special diamond page for your jewelry, you will enjoy our competitively priced diamond options. We purchase this diamond especially for you. For this reason, we apply a depreciation of 20%, with a minimum of €150. These charges cover customs and insured shipping costs and compensate for the limited resale potential of this jewelry made especially for you.
Natural or Lab-Grown Diamonds ordered separately
Natural or lab-grown diamonds ordered separately via our diamond page are also subject to a 20% depreciation on return, with a minimum of €150. This measure serves to compensate for customs and insured shipping costs and restrictions in resale of this jewelry made especially for you.

Return and exchange procedure

We’ve made returning an item as easy as possible for you. Please follow the steps below:

Click the link below to register your return.
After registering your return, we’ll ask you to transfer the payment for the return shipping.
Once the payment is processed, you’ll receive an email with further instructions. This email will either confirm that you can drop off the parcel at a collection point or let you know that we’ll contact you to arrange the next steps. Please note that it may take up to a day for the email to arrive.

If you have any questions or need assistance, don’t hesitate to reach out to us. We’re here to help!

After return

Upon receipt, we will send a confirmation and check the jewelry in our workshop. If the jewelry meets our conditions, your purchase amount will be refunded. Processing may take longer after the holidays.

Klarna Payments

If you have paid via Klarna, please make the payment on time, even if you are returning an item. This prevents extra costs. When your return is processed, we will inform Klarna for the refund. Please note, after payment, we no longer have any influence on the payment process.

Adjust ring size

Changes in ring size are possible. For resizing to make a ring smaller, we charge from €20 within the return period for gold rings. For enlarging by up to one size, we charge from €25. Other adjustments, prices for platinum, or rings with complex designs are on request.

Rings and bracelets that are fully set with gemstones, such as eternity rings, unfortunately cannot be adjusted in ring size without recreating the entire piece of jewelry. As these jewels are difficult to resell, this often results in a loss for us. Therefore, we charge a small fee for these adjustments. We recommend buying a replica of the jewelry first to be sure of the correct size.

For help in determining the correct ring size, please contact customer service or use our online ring size help.

Changing or cancelling an order

For changes or cancellations, contact our customer service team as soon as possible to avoid unnecessary costs and delays. Changes are not possible once an order has been shipped.